IKEA responded that it would not recall the ＂Desperate Cabinet＂ in China： it can be refunded in full if it has been sold.

　　Shanghai, China, December 2 (Li Jiajia, Xu Guangyue) IKEA recently responded to the security risks involved in the MALM series of chest of drawers in Shanghai. Zhu Changlai, president of IKEA Retail China, said that the tilting of chest of drawers is not a quality problem. The recall of chest of drawers in malm is not repeated in China, but the affected consumers can continue to seek wall-mounted accessories and wall-mounted installation, and receive a full refund at their door-to-door, and the product has not been discontinued so far.

　　Last year, the chests of drawers sold by IKEA in malm were overturned many times, resulting in the death of children and a worldwide recall. IKEA and IKEA in Shanghai were interviewed by AQSIQ and Shanghai Quality Inspection Department successively. In July 2016, under the guidance of the General Administration of Quality Supervision, Inspection and Quarantine and local supervision departments, IKEA initiated the recall of malm chest of drawers in China.

　　In May this year, a 2-year-old boy in California was killed by a malm chest of drawers that was not fixed on the wall. Recently, IKEA announced that it had recalled a total of 17.3 million chest of drawers in the United States and Canada. Up to now, MALM series products have caused 8 children’s deaths. The recall is limited to Canada and the United States, and does not include China.

　　On November 30th, the Shanghai Municipal Bureau of Quality Supervision said that IKEA (China) Investment Co., Ltd. had been interviewed for the series of IKEA "malm" products that were concerned by the society, and asked the enterprises to fulfill the recall obligation effectively, but IKEA did not deal with the recall.

　　At the media communication meeting that day, Zhu Changlai explained that "the United States and Canada did not recall this time, but reiterated the information of the last recall. Although IKEA has no further recall plan in the China market, it has always emphasized safety awareness to customers in various ways."

　　"What we want to emphasize is that as long as the chest of drawers of IKEA is firmly fixed on the wall, there is no safety and quality problem. Any chest of drawers higher than 75 cm may fall when standing up without fixing." Zhu Changlai said: "There are similar risks in the whole household industry. What we need to do now is to warn of the existence of risks and awaken everyone’s attention to furniture safety."

　　Zhu Changlai introduced that IKEA China has taken four measures to deal with the chests of drawers in malm that have been sold: First, for customers who have bought chests of drawers in malm, IKEA will continue to provide wall fittings free of charge to ensure their safe use; Second, consumers can contact IKEA staff, and IKEA will provide free on-site installation and fixed services; Third, for consumers who don’t want to continue to use malm chest of drawers, they can return the products to IKEA stores, and IKEA will refund the full amount; Fourth, consumers can also contact IKEA to provide door-to-door collection service, and IKEA will also refund the full amount.

　　According to IKEA, the chest of drawers continues to be produced and sold, and there is no plan to stop production. At the same time, for the products that have been sold, IKEA will provide continuous after-sales, including full refund, and when customers buy the products in IKEA stores, the sales staff will also remind them that the products need to be put on the wall.

　　Zhu Changlai revealed that since 2006, IKEA has sold 2 million malm chests of drawers in the China market, of which more than 22,000 chests of drawers have been recalled, of which more than 8,000 have been returned to IKEA, and some consumers have applied for free wall service.

　　Zhu Changlai also said in an interview that up to now, there has not been any lawsuit related to the injury to children caused by chest of drawers in malm in China, and the sales volume of this chest of drawers this year is not very different from last year. (End)